We often find that executives lose sight of the fundamentals of Business 101. However, with a few simple strategies and conversations, this can be realigned.

We perform an analysis of your POS and Customer Service from the consumer's perspective, even on third-party vendors. Our goal is to identify inefficiencies in customer support resources, improve merchant service elements, and minimize customer dissatisfaction. Additionally, we can provide guidance to your teams on how to optimize your current POS systems and Customer Service.

We perform thorough product evaluations on currently shared offerings to enhance your partnerships with third parties. By assessing a real product, we can re-establish connections between partners, facilitating mediation that strengthens relationships and promotes progress in developing next-generation products for consumers. 

Our product reviews encompass aspects such as quality, growth potential, capabilities, and the customer experience from the point of purchase through to any necessary technical or resource support.

We identify missed opportunities that affect market share, overall foot traffic, and online shopping, with potential impacts ranging from $25M to $5B quarterly.

We facilitate Merchandising Buyers and the Sales teams to work seamlessly with strong communication and an outside perspective. This enhanced knowledge will result in superior products, reducing returns, negative reviews and increased profitability.

We assist in pointing out discrepancies between websites and mobile applications that can negatively affect user experience, leading to customer confusion and resulting in thousands of hours of unnecessary customer support and lost business. Additionally, we highlight essential cybersecurity protocols that can help protect your company's financial resources.

The presence of diverse cultures and backgrounds among senior executives and board members may result in a narrower scope of knowledge across various business areas. 

Nonetheless, this diversity can promote consensus and improve understanding, leading to a more inclusive approach that appeals to all participants when we hold regular meetings.

We have encountered issues such as cybersecurity breaches, product recalls, health concerns, bomb threats, floods, and fires.We’ve served as a sounding board for all levels of employees during trying times. By engaging with individuals empathetically, we aim to become an essential part of your team, fully committed to your organization

We have observed discrepancies between Consumer Contracts and the actual products offered by various businesses. In some cases, third-party delivery and setup services do not align with what the seller promises, leading to inconsistencies. Additionally, we have discovered that in-store communications often do not integrate with online platforms, home office systems, or push notifications and SMS messaging. This lack of cohesion creates confusion and inefficiencies for both employees and consumers, ultimately resulting in lost revenue for the company.

We spotlight opportunities to establish new partnerships that address PR issues that are often overlooked. In certain instances, it may result in improved products.

In some companies we recognize that growth comes in stages. Unfortunately, this may lead to discrepancies in data among customer service, the digital customer portal, and in-store transactions frequently result in system errors. These errors can lead to lost products, missed payments, overcharges, and other issues.

By considering the consumer's viewpoint and focusing on the advantages for the business, we provide a new outlook that fosters collaboration among internal teams in R&D, Sales, Marketing, and Executive Leadership.

Through shared insights, we can raise awareness about improved shipping and handling practices, reduce costs, and, depending on the product, create PR opportunities and boost foot traffic.

With evaluation of consumer products from both customer and business perspectives, we emphasize quality control, branding, packaging, functionality, messaging, and customer support, among other considerations.

We provide insights into the overall communication among all divisions and teams, highlighting both strengths and weaknesses.