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The key takeaway for business is to create trust between you and the customer. Being able to consistently deliver quality service on the customer’s timeline earns the trust of your customers.
If they have confidence in how a business is being conducted, they will stick with that business.
90-95% business loyalty comes from how consumers feel
Retention 1.2 men more then women
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If a company wants to keep its value to the customer, a business needs to create seamless experiences.
Consumers use many channels and expect a favorite brand to know, understand and remember all of their interactions.
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27% say not being able to contact customer service with their preferred channel contributed to a bad customer experience
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Nurturing emotional connections increases brand loyalty. When each part of a company shares information about a customer, the company is able to develop a complete view of the customer. Shared information serves as the foundation for tailored customer interaction.
In a Strategic Business Partnership with Ask Us XYZ, we can show you how to use collaborative tech. By embracing this technology, you can provide an agile response to customers' changing needs.
We keep the customers you’ve already invested in; coming back for more.
We keep the customers you have already invested in; coming back for more.
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2 serial switcher
Companies are currently being challenged to rethink the individual experiences they provide and their approach to customer engagement.
After 35 years of the internet and 13 plus years of smartphones, consumers are in a unique place to ask for specific wants and needs; Leaving companies in a race to transform themselves to foster the digital-savvy relationships that consumers and business buyers alike demand.
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84% of customers say being treated like a person, not a number, is very important to winning their business
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Trust has also become more relevant. 54% of customers say that it is harder now for a business to earn their trust. Most companies say that much goes into consumer trust making it a formidable task. ​
Having an SBP allows companies to make more informed decisions to bolster both needs and trust from the consumer.
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Earned Trust 2
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